Surveys

National Volunteer Engagement & Satisfaction Survey

 

Do You Know the Answers to These Questions?
If you participated in our inaugural survey, you do.

Q: Do employees or volunteers feel more appreciated for the work they do?
A: Nearly 75% of Volunteers responded with the highest level of satisfaction in the survey for feeling appreciated for the work they do, whereas only 45% of Volunteer Leaders responded similarly to feeling appreciated. Only 38% of Healthcare Leaders responded similarly.

Q: Who is more likely to recommend working/volunteering at the organization, an employee or a volunteer?
A: Volunteers and Volunteer Leaders feel significantly more positive than their paid counterparts in terms of recommending working/volunteering at the organization.

Q: Which generation of volunteers desires more recognition - Traditionalists, Boomers, Xs or Ys?
A: The national data shows that Baby Boomers are more satisfied when it comes to feeling appreciated for the work they do versus Generation Y’s (born between 1977-1996), who are less satisfied about feeling appreciated.

Q: True or False: Volunteer Leaders with fewer than 250 volunteers are not as satisfied with their jobs.
A: True - The national data show that Volunteer Leaders with more than 500 Active Volunteers have higher levels of satisfaction overall versus those Volunteer Leaders that manage less than 500 Active Volunteers.

IHStrategies is proud to present the groundbreaking National Volunteer Engagement & Satisfaction Survey.  MSA HR Capital, an Integrated Healthcare Strategies practice, partnered with Volunteer, Human Resources, and Quality leaders from three top performing healthcare systems – Bronson Healthcare Group, Lancaster General Health, and Kettering Health Network, to create the National Volunteer Engagement & Satisfaction Survey as the first survey to benchmark national data on the healthcare volunteer workforce.


The Opportunity
As one of the largest, if not the largest departments in terms of numbers of people, healthcare volunteers have the opportunity every day to make a positive impact on the cost and delivery of care and services.  The Baldrige National Quality Program, whose goal is to enhance organizational competitiveness, performance, and productivity, considers volunteers a key part of the workforce, just like employees, leaders, and physicians.  These quality standards stipulate that organizations find ways to show how they motivate and enable the workforce to develop and utilize their full potential in alignment with the organization's overall objectives and action plans.


The Challenge

Until now, nationally benchmarked survey data that allows healthcare leaders to measure, trend, and improve on levels of alignment, engagement, commitment, and satisfaction within the volunteer workforce has not been available. 


Survey Highlights

  • The National Volunteer Engagement & Satisfaction Survey is a professionally-designed, twenty-five question survey instrument.
  • Volunteer departments across the country have the opportunity to participate.
  • Survey questions cover topics like engagement, teamwork, recognition, satisfaction, and communication.
  • The survey offers electronic or paper administration.
  • Demographics benchmarked include age, education, length of service, frequency of volunteer service, and information relative to each of these demographics.  For example, leaders will be able to see how each of the generations differ in their responses on key elements of the volunteer experience.
  • The survey includes an open-ended question: “How can your volunteer experience be improved?”.
  • All participating organizations receive access to an Administration Manual that acts as a guide throughout the survey process by providing additional planning assistance, advice, and communication samples to promote the survey and maximize participation, as well as detailed instruction for administering a successful survey.
  • Survey results will be available electronically through KnowledgeNow, the IHStrategies online survey report distribution system.


Your Investment and Participation

Participation (exclusive to healthcare organizations) to help build the national volunteer engagement database is complimentary. 

 

Facility-specific reports will allow you to measurably compare your organization to the national normative (benchmark) database. MSA HR Capital will conduct a comprehensive analysis by comparing your survey responses to our national database. During the analysis, MSA HR Capital will statistically analyze the survey results to the National Volunteer Engagement & Satisfaction Survey as an organization as a whole and by each demographic breakdown. Additionally, with extensive experience in analyzing healthcare's HR capital challenges, MSA HR Capital is in a unique position to partner with clients to elevate the effectiveness of all leaders and enhance overall organizational effectiveness through survey follow-up coaching. 

 

For more information on the survey process, customized reports, and pricing, please click on this link to submit a request form: National Volunteer Engagement & Satisfaction Survey Request Form.


View Informational Webinar
To learn more about the development and design of the survey, participation and administration, facility-specific reports, and how to leverage the survey's benefits, click on this link: Watch the Webinar Recording


Now Available - Inaugural Report on Results!
In October 2010, MSA HR Capital conducted a comprehensive analysis of the National Volunteer Engagement & Satisfaction Survey data collected nationally since the survey's launch in August, 2010. The National Volunteer Engagement & Satisfaction Survey Inaugural Report will provide preliminary findings, trends, and key insights regarding volunteer engagement and satisfaction nationwide. To download the Inaugural Report, click on this link: National Volunteer Engagement & Satisfaction Survey Inaugural Report
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“The National Volunteer Engagement & Satisfaction Survey sends a message to leaders, employees, physicians, board members, and fellow volunteers that we are truly a key part of the healthcare team and that we can measure our value empirically.”
Julie VanderNoot, CAVS – Manager, Volunteer Services, Bronson Healthcare Group

“At KHN, we believe that volunteers are an integral part of the workforce that assists in transforming the patient care experience.  The volunteer survey will give us a reliable nationwide benchmark, serving as a check point for improved quality, an enhanced workplace, and World Class care for our patients.”

Joan Swenson, MBA, SPHR – Former Chief Human Resources Officer, Kettering Health Network


Download National Volunteer Engagement & Satisfaction Survey Brochure